FAQ
Do you have any questions? Check out our Frequently Asked Questions below. If you still need help, please contact us.
TRACKING & DELIVERY
Where is my order?
As soon as your order is shipped, you will receive an email containing a tracking number allowing you to track the delivery of your package in real time.
What are the delivery times?
Delivery times vary depending on the destination and the carrier selected.
On average, orders are delivered within 3 to 7 business days after dispatch.
Can I modify or cancel my order?
Once the order is validated, it is processed quickly.
If you wish to modify or cancel your order, please contact us as soon as possible. We will do our best if the shipment has not yet been sent.
My package is marked as delivered, but I haven't received it.
We suggest you check with your family or your caretaker.
If the problem persists, contact us so that we can open an investigation with the carrier.
OUR COLLECTIONS
Where do your products come from?
Our collections are carefully selected from partners who share our values of quality, durability and aesthetics .
Are the products handmade?
Some items are produced using traditional craftsmanship , which may result in slight variations, making each piece unique.
Are the products limited edition?
Yes, some collections are offered in limited quantities to guarantee exclusivity and quality.
How to care for AS Maison products?
Each product description includes care instructions tailored to preserve the quality and longevity of your items.
DELIVERY
What are the delivery charges?
Delivery costs are calculated automatically during the ordering process, based on your address and the delivery method chosen.
What should I do if my product arrives damaged?
If your item arrives damaged, please contact us within 48 hours with photos of the product and packaging so that we can find a quick solution.
Is delivery free?
Free delivery may be offered from a certain purchase amount , indicated directly on the website or during special promotions.